Archives for the month of: December, 2012

Over the twelve years that we have been helping people with stem cell therapy in Tijuana, we have noticed an interesting phenomenon in our patients’ recoveries. With every treatment, the patient’s bone marrow produces more stem cells than it did the time before.

For the first treatment, we have measured an average of 8,520,000 units per milliliter. Those cells are activated and returned to the patient in order to begin their therapy. Four months later, when we perform the second treatment, we have measured an average of 9,400,000 per milliliter. The patient’s bone marrow has been replentish  producing about ten percent more stem cells than it used to. Four months after that, for the third treatment, we have measured an average of 10,960,000 per milliliter – more than twenty-eight percent more cells than when we met our patient!

This effect is a bonus for stem cell therapy. It comes above and beyond the goals we expect to achieve with a patient. What we see in these measurements is that the body has become invigorated during our treatments to the point that it begins to regenerate itself without our intervention. Even while we are trying to correct a particular problem, the body responds holistically by regenerating all of its systems.
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satisfaccion paciente 2011-2012

ProgenCell Quality assurance program. Evaluation graph 2011-2012, Facilities, logistics, professionals, service and other factors patient satisfaction.

 

As a major part of our commitment to total quality management and ISO9000 procedures, we have been developing ways to measure customer satisfaction. We do this in order to understand our patients better. Since we’re in the wellness business, success usually means that we don’t see our patient again, so we use what we learn while our patients are with us so that the experiences of our next patients can be even better.

Wanting the best for our patients is one of the best intentions of the Hippocratic tradition, but the best of intentions is just lip service without making the appropriate efforts, monitoring the progress of those efforts, and correcting any effort that isn’t working.

ProgenCell started in 2009 by measuring our patients’ subjective responses to our clinic. Over these years, our patients have given us embarrassingly high marks. Whenever we have received a less-than-perfect score, however, we have always investigated the root cause and have taken corrective action.

We firmly believe that every aspect of our patients’ visit with us needs to be as enjoyable as possible. We don’t want our patients to feel poked and prodded like a lab rat: we want them to feel like they have come to a wellness spa from which they will return home reinvigorated and happy.

patientsafety
Many people have told us that going beyond their hometown for medical attention puts them out of their comfort zone. They don’t know what to expect, especially in a foreign country, so they naturally expect the worst – beginning with all the “don’t drink the water” stories.

We at ProgenCell would like to put everyone’s minds at ease. Our clinic is very likely safer than what you will find in your own hometown.  We maintain back-ups for all critical systems. In the exceptional event that the municipal supplies of electricity or water might be interrupted, our building is equipped with its own back-up generator and cistern that can kick in immediately. There’s even a redundant tank of oxygen for our procedure room already hooked up and online.

The physical layout of the clinic was designed for safety as well. Closed-circuit video monitors inside our clinic and trained security personnel outside assure the personal safety of our staff and our visitors. Preventing the worst of catastrophes, our procedure room has been designed architecturally to allow for immediate and unobstructed evacuation.

Our patients’ safety has been thought through from the ground up. In many ways, we have exceeded the specifications required of the world’s finest hospitals. We did this because not even one patient should experience an adverse event while under our care.

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